Performance Improvement Toolkit

The ultimate 800 page guide to the tools and techniques of continuous improvement is full of examples detailing precisely how tools are used, from affinity charts to y-matrix.

Quality Product of the Year (2005), Quality Digest Magazine.

SPC Press, One of 11 Recommended Books on Quality.

A great book! It presents not just the tools but the context so vital to understanding why, when and how to use the tools to effect performance improvement. A practical guide for process operators to CEO’s.  –Harry Truderung, President & COO AT&T Canada.