Systems Thinking for Leaders

Posted on Jul 17 in Deming, Experiemntal Design/Evolutionary Ops, Hoshin/Policy Deployment, Lean Six Sigma, OpX Thinking, Performance Measurement and Metrics, Quality Function Deployment, Training Workshops by


Problems cannot be solved with the same level of thinking that created them.

–Alberta Einstein


Almost all Lean, Lean Six Sigma, and related improvement initiatives fail because of a focus on tools and techniques without an understanding of thinking and theory behind them. That thinking is Systems Thinking. Read More

Dr. Deming’s Deadly Diseases

Posted on Jan 26 in Deming, OpX Thinking by

The “Seven Deadly Diseases” are: Read More

Demings 14 Points

Posted on Jan 26 in Deming, OpX Thinking by

Deming offered fourteen key principles for management for transforming business effectiveness. The points were first presented in his book Out of the Crisis. (p. 23-24) Read More

The Deming System of Profound Knowledge

Posted on Jan 26 in Deming, OpX Thinking by

“The prevailing style of management must undergo transformation. A system cannot understand itself. The transformation requires a view from outside. The aim of this chapter is to provide an outside view—a lens—that I call a system of profound knowledge. It provides a map of theory by which to understand the organizations that we work in.

“The first step is transformation of the individual. This transformation is discontinuous. It comes from understanding of the system of profound knowledge. The individual, transformed, will perceive new meaning to his life, to events, to numbers, to interactions between people.

“Once the individual understands the system of profound knowledge, he will apply its principles in every kind of relationship with other people. He will have a basis for judgment of his own decisions and for transformation of the organizations that he belongs to. The individual, once transformed, will: Read More